Cancellation & Refund Policies

Tuition Refund Policy 

Students are required to submit their tuition payment for the term after signing their enrollment agreement in advance of the term start date. Students who withdraw from a term prior to engaging in the course(s) in which they enrolled, receive a 100 percent tuition refund for payments made to Sura for that 7 1/2-week term. Students who withdraw from a term having completed a portion of that term may be eligible for a refund based on their last date of academic activity.  

Prorated refunds are calculated based on a student’s last date of academic activity. For a student who fails to return from an authorized Leave of absence (LOA), the withdraw date is the date the student was scheduled to return from the LOA and failed to do so.  

If Sura determines that a student is eligible for a tuition refund, it will calculate and process the refund within 30 days. 

Cancellation and Withdrawal 

Students have the right to cancel their enrollment at any time. Students have seven (7) calendar days after signing the enrollment agreement to cancel enrollment and receive a full refund of all monies paid to Sura. Students who cancel enrollment more than 7 days after signing their enrollment agreement, but prior to beginning a course are entitled to a full refund of all tuition paid, however the application fee is nonrefundable. Sura accepts cancellation in any manner. Cancellation via email to registrar@suracollege.com is highly recommended. 

Refunds of fees paid to parties other than Sura are subject to the refund policy of that organization. Costs and fees paid to third parties for the residential portion of the program are nonrefundable. 

Students who have already begun their courses must submit withdrawal requests to the Registrar at registrar@suracollege.com. A student will be determined to be withdrawn if the student has not participated in any class for 30 days, fails to maintain satisfactory progress, or violates other college rules or requirements for continued enrollment. The Registrar’s Office will issue an official notice of withdrawal. Sura shall refund tuition paid to students following the Sura’s published refund policy. 

If Sura determines that a student is eligible for a tuition refund, the Student Accounting Team will calculate and process the refund within 30 days. 

Reenrollment: A student who withdrawals or is withdrawn from the program and is approved to return is required to sign a new enrollment agreement for the period to be attended, at the current program costs. 

Refund Calculations 

Tuition refunds are calculated in accordance with Arizona Admin Code R4-39-404 for non-accredited programs. When calculating a refund, Sura 1. Uses the last date of attendance as the date of withdrawal or termination to determine the percentage of time in the program that expired; 2. Determines that a student has withdrawn from an institution if the student has not attended any class for 30 consecutive scheduled class days; and 3. Determines the percentage of the time expired based on the number of days elapsed since the start of the term to the students last day of attendance. The course length is 7 ½ weeks or 52 days. 

a) Before beginning classes in a time period, a refund of 100 percent of the tuition charges for the time period. 

b) If 10 percent or less of the time period charged has expired, a refund of at least 90 percent of the tuition charges for the time period. 

c) If more than 10 percent but less than or equal to 20 percent of the time period charged has expired, a refund of at least 80 percent of the tuition charges for the time period. 

d) If more than 20 percent but less than or equal to 30 percent of the time period charged has expired, a refund of at least 70 percent of the tuition charges for the time period. 

e) If more than 30 percent but less than or equal to 40 percent of the time period charged has expired, a refund of at least 60 percent of the tuition charges for the time period. 

f) If more than 40 percent but less than or equal to 50 percent of the time period charged has expired, a refund of at least 50 percent of the tuition charges for the time period; and 

g) If more than 50 percent of the time period charged has expired, no refund will be issued. 
 

Cancellation Examples:

A student signs the enrollment agreement on December 1 for Semester 1, Term A, which starts on January 6. The student then notifies the Registrar by email to cancel on December 14th. 

Tuition Charged for the 2 credits: $783.90 

Application Fee: $75.00 

Total Amount Sura billed student: $855.90 

Less nonrefundable Application Fee: -$75.00 

Amount to be refunded: $783.90 

Withdrawal Example

A student signs the enrollment agreement on December 1 for Semester 1, Term A, which starts on January 6th. The student begins classes on January 6th and then notifies the Registrar by email to withdraw from the program on January 25th. The student has been in class for 20 days which is 38% (20/52 total days) of the term. 

Tuition Charged for the 2 credits: $783.90 

Registration Fee: $75.00 

Total Amount Sura billed student: $855.90 

Less nonrefundable Application Fee: -$75.00 

Amount of tuition for refund calculation: $783.90 

Refund of 60% of tuition (more than 30 percent, but less than or equal to 40 percent of time elapsed), $783.90 x 60%: $470.34 

Refund Appeal 

If, for failing to meet the stipulations noted in this policy, a student’s request for a tuition refund is denied he or she may appeal for reconsideration. To appeal for reconsideration, students must submit a written explanation of the circumstances they feel warrant an exception to the university’s refund policy as stated herein. Exceptional circumstances might include incapacitating illness or injury. To be eligible for reconsideration, appeals must include documentation that establishes the veracity of the exceptional circumstances claimed. The university does not consider disciplinary action due to violations of any Sura policy valid grounds for appealing the rejection of a tuition refund request; reconsideration will not be granted based on such appeals. Appeals should be sent in writing to studentaccounting@suracollege.com

Holder in Due Course Statement: Any holder of this consumer credit contract is subject to all claims and defenses which the debtor could assert against the seller of goods or services obtained pursuant hereto or with the proceeds, hereof Recovery hereunder by the debtor shall not exceed amounts paid by the debtor (FTC Rule effective 5-14-76).